Right of withdrawal
Vanibo's right of withdrawal
The customer is granted the right of withdrawal for 14 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written cancellation to Vanibo by email (address according to the legal notice) within the deadline. Exercising the right of withdrawal will result in the contract being reversed.
Return conditions
Please understand that we cannot always take items back. You can send us ordered items within 14 days of receipt. After checking the returned items, we will refund the purchase price. Unfortunately, after 14 days we cannot offer you a refund or exchange. To receive a refund, your item must be unused and unopened and in the same condition as you received it.
Please do not send your return to our suppliers or the address of the sender of your deliveries. The return address will be provided upon request.
Here are our return and refund conditions:
Returning a non-defective, unopened item
- Originally packaged, undamaged product
- The items were received a maximum of 14 days ago
- Checking the condition in our warehouse
- Full refund (100%) of the purchase price
No right of return
- On reduced items
- Product is in opened or damaged original packaging
- Used products
- Products without original packaging
- Included accessories are missing
- Opened consumables
- return period expired
- Hygiene items (beauty products)
Refunds
Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item. We will also notify you of the acceptance or rejection of your return. If we accept your return, you will automatically receive a credit to your credit card or your original payment method within 20 days.
Late or missing refunds
If you haven't received a refund yet, check your bank account first. Please also contact your credit card company. It may take some time for your refund to be officially posted. If you still do not receive your refund, please contact our customer service.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, send us an email at infovanibo@gmail.com
You currently have to pay the shipping costs for your returns yourself. Shipping costs for your deliveries will not be refunded.
Wrong goods
In exceptional cases it can happen that we accidentally send the wrong item. Please first check carefully whether the product delivered really does not correspond to one of the items you actually ordered. If you are sure that you have received the wrong item, please contact us immediately.
transport damage
A smooth transport of your order to your home is very important to us. Despite all efforts, goods can be damaged in transit. We ask for your understanding. Please contact our support if you have received a damaged item.